by Fikiria Magazine | Jan 1, 2025 | Business & Industry, Consumers, Shopping, Ads & E-Commerce
Digital advertising is reshaping the way small businesses in Southern Africa connect with their audiences. With the rise of social media, search engine marketing, and programmatic ads, entrepreneurs now have access to powerful tools that were once only available to...
by Fikiria Magazine | Dec 23, 2024 | Business, Leadership, Profiles, People, Leadership
Munya Chimba’s story is one of resilience, strategic thinking, and transformative leadership in logistics and retail in South Africa. From humble beginnings as an accounts clerk to founding and leading SITT Group, his career exemplifies the power of bold decisions,...
by Fikiria Magazine | Dec 22, 2024 | Business, Consumers
All over the globe, businesses are increasingly recognizing that customer experience (CX) is not just a buzzword, but a strategic imperative. It’s the sum total of all interactions a customer has with a brand, and it can make or break a business. ...
by Fikiria Magazine | Dec 15, 2024 | Business & Industry, Consumers, Shopping, Ads & E-Commerce
A strong, empowered team is the backbone of any organisation striving for excellent customer experience (CX). Employees who feel valued, motivated, and equipped to make decisions can deliver exceptional service that delights customers and drives business growth....
by Fikiria Magazine | Dec 15, 2024 | Business & Industry, Consumers, Shopping, Ads & E-Commerce
A delicate balance: Welcoming the new while retaining existing customers “Keep the front door open to welcome new customers, but seal the back door to keep the existing ones” In the ever-evolving business landscape, striking a balance between attracting new...
